Refund Policy

Refund Eligibility Period

Our refund eligibility varies based on the type of service or product:

• Consulting Services: Eligible for a refund within 14 days of the initial payment, provided no substantial work has been performed.
• Software Development Projects: Refund policies are outlined in your specific contract and typically follow a milestone-based approach.
• Digital Products: Eligible for a refund within 7 days of purchase if the product is demonstrably defective or not as described.
• Subscription Services: Eligible for a prorated refund of unused service period if cancelled within the first 30 days.

Non-Refundable Items

The following services and products are generally non-refundable:

• Custom development work that has already been delivered and accepted
• Services where work has already been substantially completed
• Software licenses that have been activated or used
• Services outlined as non-refundable in your specific contract
• Purchases made more than 30 days prior to the refund request

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at info@ackrolix.com with your order number and reason for the refund.
2. Include any relevant documentation or evidence that supports your refund request.
3. Our team will review your request within 5 business days and determine if it meets our refund criteria.
4. If approved, we will process the refund through the original payment method when possible.

Please note that even if your refund is approved, it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

Refund Methods

Refunds will be issued using the following methods:

• Credit/Debit Card Payments: Refunds will be issued back to the original card used for the purchase.
• Bank Transfers: Refunds will be sent back to the originating account.
• Digital Payment Services: Refunds will be processed through the same service (PayPal, Stripe, etc.).
• Alternative Methods: In cases where the original payment method cannot be refunded, we will work with you to find an alternative solution.

Special Circumstances

We understand that special circumstances may arise. In the following cases, we may consider refund requests on a case-by-case basis:

• Service interruptions or technical issues that significantly impact service delivery
• Major discrepancies between the service described and what was actually provided
• Unexpected business circumstances such as closure or bankruptcy
• Health emergencies or other force majeure events

In these cases, please contact our customer support team with detailed information about your circumstances.